Refund policy
📦 Return & Refund Policy
Return Rules Summary
- Returns accepted within 14 days
- No restocking fee
- No final sale items
1. Return Eligibility
milktouch accepts return requests within 14 days of delivery, subject to approval. To be eligible for a return, all of the following conditions must be met:
- The item must be unopened and unused
- All original packaging and components must be included
- Proof of purchase (order confirmation or receipt) must be provided
However, if the product is determined to be defective after review by milktouch, a return may be approved as an exception, even if the item has been opened or used.
2. How to Request a Return
To request a return, please contact us at: 📧 milktouch_global@oliveinter.com
Please include:
- Your Order Number
- The reason for the return
- Clear photos or videos if the issue involves defects, damage, or malfunction
Returns sent without prior approval will not be accepted.
3. Non-Returnable Items
The following items are not eligible for return:
- Items that have been opened or used (except in cases where a defect is confirmed by milktouch)
- Personal care or beauty products once unsealed
- Sale or discounted items
- Gift cards
4. Return Shipping
- Return shipping costs are the responsibility of the customer, unless the return is due to a confirmed defect or error on our part.
- For defective or incorrect items, milktouch will cover the return shipping cost and provide a prepaid return label.
- For orders that originally qualified for free shipping, the outbound shipping cost may be deducted from the refund amount.
The return address will be provided after your return request has been approved.
5. Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- Approved refunds will be issued to the original payment method
- Refunds are processed within 10 business days after approval
- Please note that your bank or card issuer may require additional time to post the refund
If more than 15 business days have passed since your refund was approved, please contact us at milktouch_global@oliveinter.com
6. Damaged, Defective, or Incorrect Items
Please inspect your order immediately upon delivery. If you receive a defective, damaged, or incorrect item, contact us within 48 hours of delivery at: 📧 milktouch_global@oliveinter.com
Please include your order number and clear photos or videos showing the issue so we can assist you promptly.
7. Exchange Policy
We currently do not offer direct exchanges. If you wish to exchange an item, please submit a return request and place a new order separately.
- Defective or incorrect items: milktouch will cover return shipping and offer a full refund or replacement
- Change of mind: Return shipping is at the customer's expense and items must be unopened and unused
8. Lost or Stolen Packages
Once an order is marked as delivered and delivery confirmation is provided by the carrier, milktouch is not responsible for any loss, theft, or missing packages after delivery. In such cases, customers are advised to contact:
- the shipping carrier, or
- their payment provider or card issuer
to file a claim directly.
9. Contact
For any questions regarding returns or refunds, please contact us at:
📧 milktouch_global@oliveinter.com